Hello Jesse,
Thank you for contacting us. In that case, we recommend you to call Movelia, which is the bus company you booked with. The phone number is +34 902 33 55 33.
Best regards
Dear Jesse,
We also inform you that there is required a spanish credit card or a foreign credit card with electronic signature to make the booking online with Movelia. If your credit card has no electronic signature accredited by your bank, the credit card will not be accepted in our booking process.
If you haven´t received any booking number or confirmation by email, the booking wasn´t done correctly.
If there was a charge on your credit card and you didn´t receive any confirmation by email, please contact us and let us know your booking number and credit card details that we can confirm your booking correctly.
We remain at your disposal for further questions or information.
Thanks for understanding.
Best regards,
Costasur.com
Hi Jesse,
I had the same problem. I booked my ticket from Seville to Lisbon and I didint get any confirmation by e mail. But at the end of my booking process I got that information:
PAYMENT RESULTS
Amount 41,60 Euros Merchant MOVELIA BILLETES AUTOBUS Merchant Number 30502728 Terminal 1 Order reference number 000018769831 Date 14 / 04 / 2013 Time 03 : 41 Merchant Url http://www.movelia.es AUTHORIZED OPERATION WITH CODE: 030643
I am worry now because I got some kind of reservation numbers but there is not e mail or even information that transaction was canceled. Could you help me to clarify this situation?
Best regards,
Joanna.
Dear Joanna,
Thanks for your message.
To check if your booking was realised correctly and to resend you the booking confirmation, we need your full name, ID and email adress. Please contact us by phone 0034 902 502 641 or by email to bookings@costasur.com
We look forward to hearing from you.
Best regards,
Costasur.com