Thank you for contacting us to inform about your suggestion or complaint. So that we can better serve you, we ask you to follow these steps.

1) Regarding any problem you might have with a product that has been advertised on our website, we ask you first try to sort out the problem directly with the provider. For example, the property owner of an accommodation you rented.

2) If you can't come to an agreeable solution for both parties, we ask that you contact with the closest Costasur office so that we cantry to help you mediate your complaint with the provider of this service. You can find this information in the Costasur Client Center. You can also login from any page on Costasur.

3) If you still can't come to an agreement, we ask that you contact reclamaciones@costasur.com so that we can take action for your case to attempt to arrive at an acceptable solution for both parties involved.

If you would like to inform us of an error on our pages or make a suggestion for one of our services that we offer, please use this form.